Customer Satisfaction Survey
Dear Customer,
   Thank you for your constant supports through out these years. In Walsin Precision Technology, servicing has always been our main priority. All these years, we have been doing our best to serve you better by improving our product quality, providing attractive prices, and giving full technical supports. However, there are still spaces for improvement.
   In order for us to improve ourself even more, we invite you to complete the survey below. Your honest feedback is well appreciated by us.
Customer Name*
Fill in by (Name) *
Main Supplier of Stainless steel *
Monthly product usage * MT/Month *Enter numbers only.
Main Selling Market * Export % *Enter numbers only.
* required elements
Please check the satisfaction level of each purchase factor when purchasing Walsin's products during last quarter.
Item
Satisfaction*
Very Poor Poor Fair Good Very Good
A. SERVICE
1. Satisfaction of the service provide by sales team
2. Satisfaction of knowledge and skill of sales team
3. Satisfaction of respond & feedback base on customer inquiry/ order
4. Satisfaction of respond & feedback based on customer complaint
5. Satisfaction of technician's professions and attitudes
B. PRICING
6. Price level (compared with market price)
7. Payment term(compared with other suppliers)
C. QUALITY
8. Rate of production yield
9. Quality of surface
10. Accuracy of thickness
D. DELIVERY
11. Fulfillment of delivery date
12. Quality of packing

Comment

F-SAL-01
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